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We provide on-site and remote IT support throughout San Diego County (including Oceanside, El Cajon, Chula Vista, and Escondido), Orange County (San Clemente, Irvine, Anaheim, Huntington Beach), and the Inland Empire (Riverside, San Bernardino, Temecula, Corona, and Murrieta). Remote support is available anywhere in Southern California.
Our helpdesk operates with clearly defined SLAs based on issue severity — critical outages are triaged immediately, and most everyday tickets are acknowledged within minutes during business hours. After-hours emergency support is available upon request.
Yes — that’s exactly what our Co-Managed IT service is built for. We extend your existing team with helpdesk capacity, Tier 2/3 escalation, 24/7 monitoring, and specialist security expertise, without you adding headcount.
We support professional services, healthcare, legal, financial, and general SMB clients across Southern California, and we map security controls to frameworks including NIST SP 800-171, HIPAA, and ISO where required.
Most clients are on a predictable flat-rate monthly plan sized to their user or device count, covering monitoring, helpdesk, and core security tooling. Projects (migrations, hardware refreshes, cloud rollouts) are quoted separately with transparent, fixed pricing.
Yes. Our migration specialists plan cutovers around your schedule, run mailbox and file migrations in the background, and validate everything before the switch — most clients experience little to no downtime.
Our incident response runbooks isolate affected systems immediately, and if you’re on our backup and disaster recovery service, we restore from immutable, tested backups to minimize downtime — often within minutes to hours rather than days.
Our standard hours are Monday–Friday, 8am–5pm, with emergency after-hours support available upon request. Managed IT and Co-Managed IT clients can add 24/7 monitoring and on-call coverage.
